5 Easy Steps For Lightinthebox Return Form

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Returning an item can be a daunting task, especially when shopping online. However, Lightinthebox, a popular online retailer, has made the process easier for its customers. In this article, we will guide you through the simple steps to fill out a Lightinthebox return form.

Understanding the Return Policy

Before we dive into the steps, it's essential to understand Lightinthebox's return policy. The company offers a 30-day money-back guarantee for most items. If you're not satisfied with your purchase, you can return it within 30 days of delivery. However, some items, like electronics and jewelry, have a 15-day return window.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition, with all tags attached and packaging intact. Additionally, the item must not have been worn, used, or altered in any way.

Step 1: Contact Lightinthebox Customer Service

The first step in the return process is to contact Lightinthebox's customer service team. You can do this by:

• Submitting a ticket on the Lightinthebox website
• Sending an email to
• Calling their customer service hotline

Provide your order number, reason for return, and a detailed description of the issue. This will help the customer service team to process your return request efficiently.

Required Information

When contacting customer service, make sure to have the following information ready:

• Order number
• Item number (if returning a specific item)
• Reason for return
• Description of the issue

Step 2: Fill Out the Return Form

Once your return request is approved, you'll receive a return form via email. The form will include:

• Return merchandise authorization (RMA) number
• Return shipping address
• Instructions for packaging and shipping the item

Fill out the form carefully, making sure to include all required information. You can also print the form and attach it to the outside of the return package.

Required Documents

When filling out the return form, you may need to provide additional documents, such as:

• Proof of purchase
• Photos of the item (if damaged or defective)

Step 3: Package the Item

Carefully package the item in its original packaging, if possible. Make sure to include all original tags, accessories, and paperwork.

Packaging Tips

When packaging the item, keep the following tips in mind:

• Use sturdy packaging materials to prevent damage during shipping
• Seal the package securely to prevent tampering
• Attach the return shipping label to the outside of the package

Step 4: Ship the Item

Once the item is packaged, ship it to the return address provided by Lightinthebox's customer service team. Make sure to use a trackable shipping method and keep a record of the tracking number.

Shipping Tips

When shipping the item, keep the following tips in mind:

• Use a reliable shipping carrier to ensure timely delivery
• Keep a record of the tracking number to track the package
• Insure the package for its full value to protect against loss or damage

Step 5: Receive Your Refund

Once Lightinthebox receives and processes your return, you'll receive a refund via the original payment method. Refunds are typically processed within 5-7 business days.

Refund Timeline

Here's a general timeline for refunds:

• 5-7 business days: Refund processing time
• 3-5 business days: Refund posting time

Final Thoughts

Returning an item to Lightinthebox is a straightforward process. By following these 5 easy steps, you can ensure a smooth return experience. Remember to contact customer service, fill out the return form, package the item, ship the item, and receive your refund.