5 Essential Questions For Lash Extension Client Intake

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As a lash technician, it's essential to have a thorough client intake process to ensure that you understand your client's needs and preferences. This process not only helps you to deliver exceptional results but also builds trust and rapport with your clients. In this article, we will explore the 5 essential questions to ask during lash extension client intake.

The importance of a thorough client intake process cannot be overstated. It sets the tone for the entire service and helps you to understand your client's expectations, preferences, and concerns. By asking the right questions, you can tailor your service to meet their individual needs, ensuring that they leave feeling satisfied and confident in their new lashes.

Moreover, a thorough client intake process helps to minimize the risk of adverse reactions, ensures that you are using the right products and techniques, and enables you to provide personalized aftercare advice. So, what are the 5 essential questions to ask during lash extension client intake?

Understanding Client Expectations

When it comes to lash extensions, every client has a unique set of expectations. Some may be looking for a natural, subtle look, while others may want a more dramatic, glamorous appearance. To understand your client's expectations, ask the following question:

What is your desired lash look?

This question may seem simple, but it provides valuable insight into your client's preferences. Are they looking for a natural, everyday look or a more dramatic, evening look? Do they want their lashes to be full and voluminous or light and subtle? By understanding their desired lash look, you can tailor your service to meet their individual needs.

For example, if a client is looking for a natural, everyday look, you may recommend a lighter, more subtle lash style. On the other hand, if a client wants a more dramatic, glamorous appearance, you may suggest a fuller, more voluminous lash style.

Lash Extension Client History

Understanding your client's lash extension history is crucial in determining the best course of treatment. Ask the following question:

Have you had lash extensions before?

This question helps you to understand your client's previous experiences with lash extensions. Have they had a positive experience or a negative one? Have they had any adverse reactions or complications? By understanding their lash extension history, you can tailor your service to meet their individual needs and minimize the risk of adverse reactions.

For example, if a client has had a previous negative experience with lash extensions, you may want to take extra precautions to ensure that they feel comfortable and relaxed during the service. You may also want to recommend a different type of lash extension or adhesive to minimize the risk of adverse reactions.

Lash Care and Maintenance

Proper lash care and maintenance are essential in ensuring that your client's lashes last as long as possible. Ask the following question:

How do you currently care for your lashes?

This question helps you to understand your client's current lash care and maintenance routine. Do they use a lash cleanser or mascara? Do they avoid using oily products or rubbing their eyes? By understanding their current routine, you can provide personalized advice on how to care for their new lashes.

For example, if a client is not using a lash cleanser, you may recommend a gentle cleanser to help keep their lashes clean and free of debris. You may also want to advise them on how to avoid using oily products or rubbing their eyes, which can cause damage to the lashes or adhesive.

Medical Conditions and Allergies

Certain medical conditions and allergies can affect the lash extension application process. Ask the following question:

Do you have any medical conditions or allergies that may affect the lash extension application process?

This question helps you to identify any potential risks or complications that may arise during the service. For example, if a client has a sensitivity to adhesives or has a medical condition that affects the eyes, you may need to take extra precautions or recommend a different type of lash extension.

By understanding any medical conditions or allergies, you can minimize the risk of adverse reactions and ensure that your client feels safe and comfortable during the service.

Aftercare and Follow-Up

Proper aftercare and follow-up are essential in ensuring that your client's lashes last as long as possible. Ask the following question:

Are you willing to follow the recommended aftercare instructions and attend follow-up appointments?

This question helps you to understand your client's commitment to proper aftercare and follow-up. By following the recommended aftercare instructions and attending follow-up appointments, your client can ensure that their lashes last as long as possible and minimize the risk of complications.

For example, if a client is not willing to follow the recommended aftercare instructions, you may need to advise them on the potential risks and consequences of not doing so. You may also want to recommend a different type of lash extension or adhesive that is easier to care for.

By asking these 5 essential questions, you can ensure that you understand your client's needs and preferences, minimize the risk of adverse reactions, and provide personalized advice on how to care for their new lashes. Remember, a thorough client intake process is crucial in delivering exceptional results and building trust and rapport with your clients.