Are you a loyal member of the InterContinental Hotels Group (IHG) loyalty program, but have noticed that some of your hard-earned points are missing? You're not alone. Missing points can be frustrating, especially when you've gone to great lengths to earn them. Fortunately, IHG provides a simple form to claim missing points, and we're here to guide you through the process.
The importance of monitoring your loyalty account cannot be overstated. With the ever-changing landscape of hotel loyalty programs, it's essential to keep track of your points balance to ensure you're not missing out on rewards. In this article, we'll delve into the world of IHG points, explore the reasons why points might go missing, and provide a step-by-step guide on how to claim them using the simple form.
Understanding IHG Points
IHG points are the currency of the IHG Rewards Club loyalty program. Members earn points by staying at IHG hotels, using IHG credit cards, or taking advantage of other promotional offers. These points can be redeemed for free nights, upgraded rooms, and other rewards. With millions of members worldwide, IHG Rewards Club is one of the largest hotel loyalty programs in the world.
Why Do IHG Points Go Missing?
There are several reasons why IHG points might go missing. Some common reasons include:
- Failure to properly link your IHG Rewards Club account to your hotel stay or credit card
- Incorrect or incomplete information during the registration process
- Technical issues or glitches during the points earning or redemption process
- Missing or delayed points postings from partner hotels or credit card issuers
The Simple Form to Claim Missing IHG Points
If you suspect that some of your IHG points are missing, you can use the simple form on the IHG website to claim them. Here's a step-by-step guide to help you through the process:
- Log in to your IHG Rewards Club account: Go to the IHG website and log in to your account using your username and password.
- Access the missing points form: Click on the "Missing Points" link at the bottom of the page or search for "missing points form" in the help center.
- Fill out the form: Provide your IHG Rewards Club account information, including your account number, name, and email address.
- Enter the missing points details: Specify the number of points you believe are missing, the date you earned them, and the type of transaction (e.g., hotel stay, credit card purchase).
- Submit the form: Click the "Submit" button to send the form to IHG's customer service team.
What Happens After Submitting the Form?
After submitting the form, IHG's customer service team will review your request and investigate the missing points. This process may take a few days to a few weeks, depending on the complexity of the issue. If the points are found to be missing due to an error or technical issue, IHG will credit your account with the missing points.
Tips for Preventing Missing IHG Points
To minimize the risk of missing IHG points, follow these tips:
- Regularly check your points balance: Log in to your IHG Rewards Club account regularly to ensure your points are posting correctly.
- Verify your account information: Double-check that your account information is accurate and up-to-date.
- Keep receipts and records: Keep receipts and records of your hotel stays, credit card purchases, and other points-earning activities.
- Monitor your email: Keep an eye on your email for notifications from IHG regarding points postings and other account activity.
Conclusion
Missing IHG points can be frustrating, but the simple form provided by IHG makes it easy to claim them. By understanding the reasons why points might go missing and following the steps outlined above, you can ensure that your hard-earned points are accounted for. Remember to regularly monitor your points balance, verify your account information, and keep receipts and records to prevent missing points in the future.
How long does it take to process missing points requests?
+Processing times may vary, but most requests are processed within 2-4 weeks.
Can I claim missing points for stays that occurred more than a year ago?
+No, IHG's policy is to only credit missing points for stays that occurred within the past 12 months.
How do I know if my missing points request has been processed?
+IHG will send you an email notification once your request has been processed.